Top Tools Australia – Warranty & Return Policy
At Top Tools Australia, we want you to be completely satisfied with your purchase. Our policies are in addition to your statutory rights under the Australian Consumer Law (ACL).
1. 14-Day Change of Mind / Initial Returns
We offer a 14-day return policy for standard returns and change-of-mind requests. You have 14 days after receiving your item to request a return.
- Eligibility: Items must be unused, in their original saleable condition and packaging, with all tags attached, and accompanied by tax invoice/proof of purchase.
- Process: Email sales@toptoolsaustralia.com.au to request return authorization. Items sent back without prior authorization will not be accepted.
- Return Shipping: For approved change-of-mind returns within the 14-day window, return instructions and shipping terms will be provided upon approval. Return shipping costs for change-of-mind items are the buyer's responsibility.
2. Standard 1-Year Warranty & Consumer Rights
For claims arising after the initial 14-day window (or defect/warranty claims up to 12 months from purchase):
- 12-Month Coverage: Unless explicitly stated otherwise in a product listing, all products sold come with a standard 1-year (12-month) warranty starting from the date of purchase, in full compliance with the Australian Consumer Law (ACL).
- Australian Consumer Law Guarantees: Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Independent Reseller Status: Top Tools Australia operates as an independent reseller and is not an authorized dealer, distributor, or official agent of the original product manufacturers listed on our site. All warranty claims and support are serviced and fulfilled directly through Top Tools Australia, not through the original manufacturer.
Buyer Responsibility (Return Shipping): To claim warranty service, repair, or replacement after the initial 14-day window, the product must be returned to Top Tools Australia. The buyer assumes full responsibility and all shipping costs for returning the item safely to our facility. If an item within 14 days is confirmed faulty upon arrival, Top Tools Australia will cover reasonable return shipping costs.
3. Damages and Issues Upon Arrival
Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact sales@toptoolsaustralia.com.au immediately with your order number and photos/videos of the issue so we can evaluate the issue and make it right.
4. Exceptions & Non-Returnable Items
The following items are excluded from change-of-mind returns:
Sale/clearance items and gift cards.
Custom, personalized, or special-order products.
Hazardous materials, flammable liquids, or gases.
Perishable or personal care goods.
(Note: These exclusions apply strictly to change-of-mind returns and do not restrict your statutory rights for faulty goods under ACL).
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have under our 14-day policy. Once the return is accepted, make a separate purchase for the new item.
6. Refunds
Once your return is received and inspected, we will notify you of the approval status of your refund.
Timeline: Approved refunds are processed to your original payment method within 5–10 business days. Please note your financial institution may take additional time to post the transaction.
Escalation: If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@toptoolsaustralia.com.au.
